The following is a list of General FAQ's for your assistance.

General Ava FX

• Who is Ava FX?
• Where are your clients from?
• Are you a market-maker?
• What is MY ACCOUNT on the Ava website?
• How can I change my account information?
• Can I become an Introducing Broker or Affiliate?
• Can I manage client accounts with Ava?

Ava's Products/Services/Education

• What products do you trade?
• What instruments do you offer?
• What are your spreads?
• Do you offer educational tools for beginners?
• Do you offer market insights and analysis?
• Do you have real time charts?
• What are your trading hours?
• What are your commissions and fees?
• How do your rollovers work?
• What are your fees for swaps?
• Does Ava deduct any amounts from my account for tax purposes?

Ava's Advantages

• What is your added value, why should I trade with Ava as opposed to your competitors?

Account Opening

• What is a demo account?
• What is a real/live account?
• How do I open an account?
• What is the minimum amount to open an account?
• Can I open multiple accounts with Ava?
• How do I know my money is safe when I deposit funds in my Ava account?
• Where do my funds go when I deposit them with you?

Deposit/Withdrawal Process

• How can I deposit funds with you?
• In what currencies can I place a deposit in my Ava account?
• How can I withdraw funds from Ava?

Trading Questions

• Is all trade with Ava online only or can I use the phone as well?
• What types of reports do you offer?
• What are your margin requirements?
• Do you offer margin protection?
• Do you guarantee stop losses?
• In what currencies can I manage my account?
• What type of Orders (for instance Stops, Limits, O.C.O's, I/D's) can I place?
• Can I place Trailing Stop Orders?
• Can I be long and short in the same currency simultaneously?
• Do you roll my overnight trades automatically?
• What is the minimum or maximum trade size?

Technical Questions

• When I attempted to login to the Ava Trading Platform, I received an error message saying - "No JDK 1.4 support for APPLET!!"
• I tried to install the Ava Trader platform but I was asked for a registration key, what do I do?
• When I tried to login, I received an error message saying -"Insufficient privileges for this operation".
• When I tried to login, I received an error message saying - "Wrong login name or password".
• I forgot my Password.
• When I tried to login, I received an error message saying – "Java.Lang.ClassNotFoundException:Hello.HelloApplet"
• When I attempt to download or login to the Ava Trading Platform, the Browser window keeps closing.
• I am trying to access AvaTrader through my Corporate Office which has firewalls in place – and I am not able to do so.
• What are the recommended PC requirements for me to use AvaTrader.
• I am able to see the Dealing Rates Tables but I do not see any data or rate feed.
• The time that is shown in the charts and the financial indicator pages is wrong.
• What is the difference between the download version and the JAVA no download version of AvaTrader?
• Is online trading secure with Ava FX?
• I am unable to connect to the AvaTrader platform.